Donn R Howe´s profile

Reviews (1)

Design911

Vey Poor Customer Service

Ref. Internal Order No. 81010

The part in question------Porsche 911 1986 Headlamp Washer Pump------was ordered on 12 Feb 13 and delivered on 18 Feb 13.

It was immediately obvious to me the part delivered was not the part I ordered. I emailed your customer service department together with a photograph of the received part and eventually received a reply from Mr <private data removed>.

In spite of the fact that it has been admitted the part I received was incorrect and in spite of the fact that almost 7 weeks has passed since my initial complaint,-----followed up by several more emails-------there has been no resolution whatsoever.

This is an unacceptable situation to say the least!

Unless some priority can be given to what is after all a legitimate complaint, I will in future be forced to look at design911UK only as a last resort for spare parts.

Donn R Howe´s profile

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Donn R Howe
Reviewer
United States

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