i found the watch i have been looking for, for such a long time!! Fantastic!
i made the purchase on line and then phoned, WF took a deposit over the phone to hold the watch, which all went very smoothly, i arranged 0% Finance through there site and all was accepted. it was explained to me that the watch was still at the dealers being serviced and would be approx 4 weeks!! no problem... i received all the emails regarding the watch, approx delivery date etc,
the next morning i receive a call stating that they were Sorry but the watch had been sold before i made the purchase!!!!!
i spoke to a manager, Alex! he apologised again but it was an operator error!
they had not taken it off the system. he was then going to email me.
i have not received an email yet!!
the watch this afternoon was still on the site as available.
i have not had a refund of £1500 deposit..
very poor and unacceptable..
i am outraged
will be calling them tomorrow to find out where my money is!!!
we visited Ashford's Bybrook Farm to have a look at the models available. Martin was our Salesman, he was great, friendly, lots of information, good knowledge all-round really. we had looked online at other firms and to be honest cheaper options. i am so so pleased we decided to bye from Martin. the service is second to none.
The installation team, on time, which is always a plus in my book,
nothing was too much trouble!! In place and all rubbish cleared in less than two hours. we added hot-water to ours during the initial fill up as we were so excited and could not wait to be in it!
David the installer went through the water care and explained everything about the tub. He was a little hasty, but there is a DVD which does explain everything anyhow. we have had ours for 2 weeks now and i must say been in it every night.
On the whole great product, helpful sales staff, superb installation.
i ordered a video camera from these on 21 Oct 2010, they took money and i wait for it to arrive! nothing!! 3 days later they inform me that they have over sold! and i would have to wait till 19 november for more stock! not by email i might add, only on their website!! the 19 came and went nothing ! no communication at all!! i phone leave numerous messages and no reply, loads of emails no reply, they once again on their website inform me that only a third of the order had been received and i would have to wait till the 10 Dec 2010, or contact there account dept for a refund !! this i did !! via emil and phoned again and again and again... just the answer phone!!! now not even taking messages!!!!!!!!!!
i have contacted pay-pal and escalated the claim to get my money back!!
they have not even replied to them to date!!
steer well clear, wish i had checked this site first, although there own site seems to only publish positive results!!!!!!!!!!!!!!
would never use again, the small saving is not worth the stress!!
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