Jo Lestrange´s profile

Reviews (1)

Simply Electronics Ltd.

Very SSLLOWWWW service! - UPDATED(2)

I ordered a Canon 650D last thursday early morning and was hoping to get it in time for my sister's birthday (tomorrow week) as the estimated delivery time was 7-14 days. However the order hasn't even been dispatched as yet more than a week later. Really frustrated right now about this, also because there are only 3 items left in stock and this number is going down rather quickly (it was 12 until a few days ago) so from what I've read I'm expecting them to tell me the item is out of stock after more than a week processing my order! Honestly, don't think I will ever use this site again and I will tell everyone I know my experience so that they know what they're getting themselves into.

The only positive thing I can say about them is that the communication is relatively good in that they let you know where the order is at. But after a week of changing order statuses and not getting dispatched, its a bit annoying anyways.

UPDATE
Thanks Vannessa. If I am to get delivery between the 11th and 25th I expect it to be shipped latest by the end of this week otherwise I will cancel my order.

UPDATE (2)
Order status has been 'Order awaiting dispatch' for 3 days after another 3 days status 'order queued'. Absolutely DISGUSTED with this company - 1 day to take payment, 2 weeks and counting to ship items. Been told yesterday my order has been upgraded to expedited shipping and once dispatched should arrive within 2-4 days. I also have a refund pending which has been pending for 2 weeks already now....

05 April 2013

Reply from Simply Electronics Ltd.

Dear Jo,

We do understand the urgency of the situation give this is a birtday gift, but do note we do advertise a delivery timeframe 7-14 "business days", which we do to better set customers expectations prior to using our services.

Given the order was received the day before Easter holidays and we are counting business days, this would mean processing would have only begun on the 2nd April, delivery could be anywhere from 11th - 25th April.

Having said that we will try and ship the order at the earliest possible opportunity.

Regards,

Vanessa Carroll

Jo Lestrange´s profile

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Jo Lestrange
Reviewer
1988
Msida, United Kingdom

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