Miss Judith Stewart´s profile

Reviews (2)


Very Efficient service

Ordered bins I required and they arrived as promised - quick personal response to request for vat invoice info. I think I might talk to them on the phone about the product I needed as I am not sure the bins I bought are quite robust enough and I should have asked advice. My problem not theirs!


Friendly, helpful, but messed up delivery date

My order for a project I am working on was needed on a particular day when work started on site and it was written on the order confirmation. When I rang to check on the morning it was due it had not been shipped. Very helpful lady rang back apologising profusely and I asked for a 9am delivery this morning, which I was promised.
I have now had an email from the couriers promising a 13.30-17.30 delivery today - not much help especially as site closes at 16.30!!!
Another phone call to be made this morning - shame it has to be a hassle.

05 April 2013

Reply from Bigdug limited

Thank you Miss Judith Stewart for taking the time to write your review,

I am very sorry that the delivery was delayed and not on time.
This was a mixture of both human error with us processing the order on time and then the couriers being delayed, This is a rare occurrence but we have spoken to all parties involved to try and ensure this doesn’t happen in the future.
I believe there was a delivery refund for the inconvenience I am very sorry again.

Miss Judith Stewart´s profile

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Miss Judith Stewart
United Kingdom