Received an email to say my order had been delivered. It hadn't been and no card had been left. I had been waiting in for it all day.
Now having an absolute nightmare trying to convince the company I ordered from that I haven't received the goods so I can get a refund.
Will avoid any company that uses them in the future.
The same thing has happened to me. I ordered about £100 worth of stuff.
On the day it was supposed to be delivered I waited in all day. At 2054 (Yodel's cut off time for delivery is 2100 - coincidence?) I received an email to say the parcel had been delivered. It hadn't been. No card was left and it wasn't with any of my near neighbours. Yodel said they couldn't help and I would have to contact Sports Direct. Two unanswered contact emails later I managed to find a phone number on a Money Saving Expert forum. After holding for over 20 minutes (obviously) spoke to a (actually very nice) customer services agent. Have filled in a 'Non Receipt of Goods' disclaimer form and sent it back to them. I was also told I would not be liable for the cost of the goods so hopefully the call was recorded.
We'll see what happens but in the meantime here are the contact details I used in case it's of any help:
Customer service phone number: 0870 333 9400
SDCS@sportsworld.net (not sure this works though)
Disclaimers@sportsdirect.com (to send the disclaimer form back)
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