Mark Smith´s profile

Reviews (1)

Cold & still waiting!

Arrived at premier garage in Mk for am appointment 8.30 still here at 10.18. Not having the car rebuilt only 4 tyres fitted. Waiting room is cold no heater. Garage empty I am the only one having work carried out, on arrival the guy said it would be about 1 hour, from past experience I assumed 30 mins! Looking more like 2 hours as I write this. Luckily the phone had only rung once as he would be even longer as he also answers the phone.
Finished 10.24!!

03 April 2013

Reply from

Mr Smith

Thank you for taking the time to review your order.

I am sorry if you felt that the waiting time was in any way excessive as we do request that approximately 30 minutes per tyre is allowed to ensure that the work can be completed correctly. The situation was compounded by the garage being short staffed this morning and I can only apologies for any inconvenience that has been caused as a result.

Kindest regards

Mark Smith´s profile

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Mark Smith
United States