Found the app booking process simple. When I did have a problem online and called, the telesales were very efficient and friendly. However, most companies are great at taking you money. It's only when things go wrong do you find out how good a company you're dealingnwith. So, let's hope the holidays goes great and there have been no misrepresentations/issues etc. Then and only then, will I be able to properly give an accurate star rating of this company.
It starts with the telephone. You cannot actually contact the company (highly irregular). Instead, you have to call them then they remember your number and call you back, or so it goes in theory. I called several times and never received calls back and it was only through persistence and emails I received contact. When I received my goods, I had terrible problems communicating some minor damage and the important fact that they had forgotten installation instructions. I never received them nor a replacement for the damaged brackets. I haven't had the radiator installed yet but fear the day it is in case there's a problem. In today's consumer savvy world, people should not be fooled by slick websites such as those of Geyser. They may be all singing and all dancing but when it really counts, when the consumer relies on great post sales service and, importantly, the simple act of straightforward telephone communication, I personally found Geyser woefully lacking. If it was a school report, I would be marking them: "must try much harder!" Will not use again.
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