I was with three for over two years on unlimited everything for £26 per month. After my contract ended I went on to sim only 30day rolling contract for a month as I really did not need all the texts, data and call time.
I then saw a cheaper deal on virgin that was perfect for me so I called three to cancel or price match the offer. I politely listened to the advisor who asked me to consider a shiney new phone on a contract but nothing she came up with was for me. She then offered me another sim only deal which was not as good as the virgin deal but would save me the hassle of getting my mobile unlocked if I left. I decided to think about it and called back a few days later. I asked the new advisor if this was a 30day offer too as I really didn't want to be locked into anything but he had already decided I should listen to him about a shiney new phone and contract. Ok, I thought im sure these guys get in trouble if they don't try so I explained: low usage: less data, 300mins 200text and a decent phone for£15-20 per month and I didn't mind a small upfront fee for phone at a stretch. All he would offer me was phones that came out 2 years ago like the galaxy ace or HTC desire on mega data,calls, texts packages for £18-19 and the few phones I liked were way out of my budget as he kept trying to force high end packages on me. I was of course scanning the web for deals on the web all of which were better but this guy would not listen to me and virtually went off on one when I said I did not like the Htc desire.
By this point(20mins in) I had had enough I asked him calmly to go back to my original query: is the sim only deal I was offered 30 day or 12 month contract. After another 5 minutes of why I don't want his Htc he told me it was a 12 month offer. I mentioned the better virgin deal was 30 days and he proceeded to enlighten/belittle me in how bad virgin was on every level. I told him I wanted the best financial deal and that I now wanted my PAK number. He kept pushing on with the new phone pitch and again and again I politely asked for my PAK number. I even stated I was no longer interested in any new phone or deal and as a three customer I am now demanding he listen to my request and provide me with my PAK.
It took another 10 minutes of me repeating this over and over again until he finally got the message.
I was completely disgusted with the whole 45minute call and it worried me that other people more frail or naive would have given into this type of bulling.
Alex William Norton found this review useful
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