Wat een raar bedrijf is dit. Ze versturen spullen naar een oud adres van mij en dit adres staat niet eens bij mijn huidige contactgegevens. Op mijn bestelbevestiging stond wel het juiste adres.
Nu hebben mijn oude buren voor het pakket getekend... Ik ben benieuwd hoe Otto dit gaat oplossen, maar heb er op voorhand geen vertrouwen in.
First of all i tried to cancel the order and i got fast response. I wanted to change my order but i was too late. OK i can life with that. I had ordered a screen protector with installation option and i got a screen protector that was too small and it was not installed by the supplier. That was somehow disappointing. I also ordered a tablet cover, but that is not a good cover i can't even secure the tablet in it. So that was also a big disappointment. I could accept those big flaws if the tablet would work correctly, but after about a week the unit (Ramos W30HD) has died.
When i tried to cancel this order i got a quick response, but now i have a problem no response.
I was too quick with giving a review. I have gotten good support and after troubleshooting (did not work) i am going to sent the device back and i will get a refund. They also going to pay for the shipping costs.
They promissed a full refund, but they still haven't give me the refund. When you have problems the service is pretty bad here. Bleh i hate this company and i will never order here again.
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