Emma´s profile

Reviews (1)


No customer service, poor stock availability & inaccurate website info

Totally dissapointed in their lack of customer service, stock availability & inaccurate website information.

I originally ordered a coat on 8th November with a quoted delivery date of 17th November. The delivery date passed so I was given a new delivery date, this date passed, the month turned to December and still no delivery. I emailed Lipsy asking when I would receive my order only to be told that they were having problems with the supplier & didn't have any idea when this item would be back in stock. It would have been nice if Lipsy had of kept me updated with their info, they had my email address to inform me of any new delivery dates or problems - but no contact whatsoever. I had to do all the chasing, emailing & calling. Feeling really dissapointed with Lipsy I then decided to cancel my order.

My partner has also ordered me a Christmas pressie from Lipsy which stated low stock but gave a delivery date, surprise -surprise, this date has been and gone with no delivery and no contact from Lipsy. They have now removed this item from their website but still not contacted my partner.

I wouldn't recommend this company. If you spot anything you like, shop around to find it or something similar. You can't rely on Lipsy.

Marlene found this review useful

Emma´s profile

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United Kingdom