Stuart Robinson´s profile

Reviews (1)


Everything about my order was wrong!!!

1. Arranged for Saturday delivery because I was moving in on the Friday.
2. Bed already there on Friday, left outside in the snow.
3. Incorrect bed??? I ordered Cream and Brass, received 1/2 Black and Brass.
4. Only box 1 of 2 arrived.
5. Bed damaged, all 4 corners of box ripped open and legs dented and scraped.
6. Paid extra £30 for Saturday delivery, stayed in just incase another bed arrived??
7. Slept on the floor last 6 nights.
8. Tried contacting ever since, no answer to calls, emails or tweets.
9. Sales line always answered but they can't help, redistribute STAFF!!!!!!
10. Extremely disappointed, and I will definitely NOT recommend despite low price.

The saga continues...................................

To whoever can be bothered to read this,

I don't really know why I am bothering to write this email because it will surely go on deaf ears. I do not think you could possibly understand how infuriated I am with your company. Once again I took the day off from work to be at home awaiting the promised delivery as guaranteed by 2 of your employees in 2 separate phone calls last week.

I am a self-employed Telecoms Consultant and I charge a day rate, I have taken 2 days unpaid leave from work, your company has cost me nearly 3 times the price of the actual order because you have failed to meet the delivery dates that firstly I paid extra for and secondly was assured will take place?? This is fast becoming a very expensive bed that I am now beginning to believe that I will never actually sleep in.

I do not want to spend the whole week waiting for somebody to answer your premium rate customer service line, if you would be so kind as to ring me so we can arrange a full refund to my card it will be appreciated. I will also Tweet and update TrustPilot with this request so hopefully I will get some sort of response...

Yours extremely disappointedly

Julieand Alan Williams found this review useful

04 April 2013

Reply from

Dear Stuart

I am really sorry to read about the catalog of errors surrounding your order. I can assure you that we will be raising the mis pick errors with our warehouse team, and the delivery failures with our carriers.

I am currently investigating what has happened and will be in touch very soon.

Kind Regards

Stuart Robinson´s profile

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Stuart Robinson
Macclesfield, United Kingdom