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Reviews (1)

Victoria Plumb

Started out good, but then turned bad

I purchased a toilet and sink for a downstairs bathroom and requested next day delivery. The delivery arrived on time and in good condition, although the packaging could of been a little stronger. The sink looks great, but when fitting the cistern to the wc pan it did not align up correctly allowing water to leak out when the toilet was flushed. I contacted VP on Sunday and they asked me to email photos. It got to Friday and I still had not heard anything, so I contacted them and they said they would replace the cistern but were not sure when. I contacted them again Saturday as no one got back to me and they said it would be delivers Wednesday. This was also backed up with an email. It is now Wednesday and still no delivery, have had to contact them as no one from VP ever gets in touch with you and they said delivery will now be Thursday so after staying in to wait for a delivery will have to do the same again. Very little communication with very little answers or help. Will not use again.

Sam Crease´s profile

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Sam Crease
Reviewer
United States

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