Atanas Petrov´s profile

Reviews (2)


Bad customer survice

First offered on their website to Submit A Partsgeek Review in order to receive A $5.00 Coupon Code that will be emailed instantly.
After submitting my review I received an email with the code.
However, nowhere before submitting the review states that $5.00 off orders over $100, my order was about $43. This is a scam to me.
Second, their customer service is unacceptable. After submitting my order I received my two parts separately on two different days. Partsgeek provided me only with one tracking number. I decided that they sent me only one part. After contacting them via email they responded to check the tracking number. It would have been much more helpful if they had explained that the parts have been sent separately. I received the second part, but that was not right.
After all they should have real phone support for their customers. If you have an issue with your order that will be painful dealing with.
The only advantage is that the parts are a bit cheaper compare to the dealer, but most of them are made in Taiwan. I would go to the dealer next time

Merlin Cycles Ltd

Shimano xtr980

The Shimano pedals XTR 980 are as described on web. Great product no problems they fit the description perfectly. I have Shimano 540 and 780 but the XTR 980 is much better product. The engaging with clipping and uncliping is much better as well as the platform under the shoe feels better (greathe aria).
I had one issue; however, it was not with the product but with the service. I was charged almost $4 internetianal fees which I was not happy with. It should have been stated how much they charge extra for international transactions.

Atanas Petrov´s profile

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Atanas Petrov
United States