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Reviews (1)

The Whisky Exchange

long time from order to dispatch

I put in my order on the 25th and then got an email on the 28th to say my order had been processed and then several days later my order arrived, basically it took 8-days, which I think is a little slow. I have used the whisky exchange before and was much quicker to arrive so hoping it's just a one off !

04 April 2013

Reply from The Whisky Exchange

Unfortunately, your order was received after working hours on the 25th. As such, this would not have been sent for picking/processing until the 26th. This process can take a little time, hence your order was despatched on the 28th.

As your order was despatched on the 28th, it would have been delivered until after the Easter holiday. Unfortunately, neither ourselves or our courier operate during public holidays or weekends. Having said that your order was delivered on the 2nd, within our guarantee of 3-4 working days.

We apologise that we were not able to get this to you prior to the Easter weekend.

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Mr Cogger
Reviewer
United Kingdom

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