Heather Grimmer´s profile

Reviews (1)

eFlorist

Very Disappointed

I chose the particular arrangement for my daughter and her husband for their wedding anniversary. The arrangement was named 'Dairy Days' and was a yellow theme of Daffodils and yellow primroses etc (you can check this on the website). It also included the pot. Their wedding flowers were yellow spring flowers and so this was important.
What my daughter and her husband received was a basket arrangement with not one single yellow plant/flower no daffodils, none of the flowers in the arrangement were the same except for one blue primrose. The rest of the flowers were bright pink and a pink bow arranged around the handle of the basket. My daughter sent me a photo of this and when she saw what should have arrived couldnt believe it was meant to be 'Dairy Days'. I know there may sometimes be variations if some flowers are not in season but not even 20% of the arrangement was as the order.
I wish i could send you a photo of what was sent.
We are so upset by this which should have been a lovely surprise and has instead been a huge let down with no thought given to the e-florist order.
It makes one wonder why go to the trouble to choose colours and arrangements from the photos on the e-florist site if it is ignored.

vicki fairbairnand Warwick14 found this review useful

08 April 2013

Reply from eFlorist

Dear Heather,

Thank you for your detailed review. We are sincerely sorry to learn of your disappointment. The description you have provided of the flowers delivered does not match our expectations and we are keen to investigate further.

Whilst we allow our florists to make minor substitutions to our orders based upon seasonal availability and the stock of the florist on the day of delivery, we insist that any changes remain within the style, colour scheme and value of the items chosen by our customers. Essentially, the bouquet delivered should greatly resemble the item you had seen on our website.

From your description, this would not appear to be the case and so we hoped you may be able to provide the photo of the flowers received. This allows us to see precisely what has been delivered as well as provide far more detailed feedback to the florist involved.

To do this, simply go to: www.eflorist.co.uk/help.html. Click on the 'Email Us' icon and when the new window opens click on the email link on the right hand side of the page. Please be sure to include the photo and your order reference number.

Our Customer Service team look forward to getting to the bottom of this matter.

Kind regards,
eFlorist

Heather Grimmer´s profile

profile image of Heather  Grimmer
Heather Grimmer
Reviewer
United Kingdom

About