Gary Curtis´ profile

Reviews (2)

Tantronics

GREAT SERVICE EVEN WHEN THERES A PROBLEM

Purchased a charger from Tantronics, which expired after 7 months, conracted them and returned item for them to inspect, they then contacted me offering a full refund or replacement item, the item i chose seems great and i will review that when i recieve it.
But the help and service from David at Tantronics has been first class. Would recommend them to everyone.

Blackcircles.com

Rubbish Service

Ordered two tyres, via blackcircles.com, and booked time for saturday at my local garage(1 i have used for years). got a call on the Thursday to say they are shut becouase of the bank holiday - fair enough, black circles said they would call the garage back and check for sure that they are shut if not re- book for the following saturday and she would call me back to confirm this. wel after 2 days i decided to phone and was told that once the tyres where delivered i would get a confirmation for saturday, i had too call again today and chase again, was told i need to go through to there orders dept to be told that the tyres are out of stock and not available till 15th of april - another 2 weeks, so i asked for a refund (as of now not recieved). i called my local garage back and let them know the story, he said on his computor he has the tyres available to be with him tomorrow and fit straight away, all for another £6.00 on top of what Blackcircles have charged. So stick with your local garage, they know ho3w to treat their customers, not some internet firm who supposedly are huge but can't get tyres or be bothered to call or email you if there is a problem or delay.WILL NOT BE USING THEM AGAIN FOR SURE.

04 April 2013

Reply from Blackcircles.com

Mr Curtis

Thank you for taking the time to review your order – I am sorry to hear that our service has given cause for complaint on this occasion and that you feel unable to consider us for your future needs as a result.

Having reviewed your order history, it is clear that our service has fallen below that which we aim to offer in a number of areas and I would like to offer my sincere apologies for your experience. At Blackcircles.com we work hard to ensure that any negative experiences our customers may have had are not repeated and we will strive to ensure that we eradicate as many issues as possible going forward.


I can confirm that your refund has been processed as you requested this morning and that although the funds have now left us- these can take 3 – 5 working days to show in your account as my colleague confirmed in his e-mail to you.

Kindest regards

Blackcircles.com

Gary Curtis´ profile

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Gary Curtis
Reviewer
United Kingdom

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