I ordered a full bathroom set, about 1400 pounds worth. I wasn't drawn by price it was just that they had the toilet I wanted and an excellent website and selection so I ordered the rest of the stuff. I normally review a company first but I was directed to QS as a supplier for the specific Saniflo I wanted. Afterwards I started to look at some terrible reviews for QS and became worried but I gave them the benefit of the doubt. I think a lot of the bad reviews are based on people's too high expectations on how bricks and mortar retailers have to work. I worked in retail management myself and I think a lot of customers are so used to an Amazon experience to not appreciate the logistics of brick stores. Think about it: if a store advertises thousands of products (lets say baths as an example) they would need tens of thousands of sq. feet just to store the baths. If someone books a plumber based on placing an on-line order that's just foolish. It's not a book; it's a bathroom. Your expectations of your supplier having everything in stock just in case someone might order it is ridiculous plus they do tell you not to do this in their T&C and FAQs. I had a look at QS's showrooms on Google streetview and was satisfied that this was a decent sized company to handle my order. Also bad reviews are easy to come by. People are rarely moved to do a good review but will scream from the rooftops if they get bad service so I took all the negative reviews with a pinch of salt knowing from experience customer's expectations.
Pros: Products were delivered in immaculate condition. Exactly as specified. Five stars.
Delivery service was excellent. Phoned in advance. Driver waited for me to check all the goods and were courteous and professional.Five stars.
I got an email from QS to tell me how to check the goods and the procedure to follow if anything was damaged or missing. Five stars.
Email service was excellent. QS responded to every email to update me even telling me that my bath would take a few more weeks. Four stars as I did have to email them to ask where my goods were after two weeks but no big deal. B&Q don't tell you anything either.
Cons: As others have stated telephone service is non-existent. I rang once for an update of my order and that was not helpful or of any use but I always consider that no company has good telephone service nowadays so nothing I wouldn't expect. That's the only reason they don't get five stars. Email service was good.
Overall: Perfect goods and to be frank the best quality goods of this type I've ever had and excellent delivery service from Translink. Informed of delivery and returns procedure well in advance. Website probably the best I've used for my homebuild. I just wish there weren't so many poor reviews for this company. Bathrooms can be a nightmare but QS delivered. As I said I didn't buy on price so I don't know how they compare but others have said they are very competitive. Only thing that lets them down was the phone-call I made.
Excellent communication from start. Product as described and delivery well within expected timescale and updated throughout. Securely packaged. Will buy again without reservation. Wish I'd bought all my products from them for my installation but for what I needed in total I had to go elsewhere.
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