Dom Purvey´s profile

Reviews (1)

Power Tools Pro

exceptional customer care and service, i would highly recommend

I ordered several items from this company. The delivery time was excellent. When I opened the parcel i found some items missing. It was a bank holiday weekend and the company was closed. I left a message on the answerphone, and expected to be contacted when the shop opened 3 days later, but within 5 minutes I had a call back from the owner of the company. He was very appologetic and said as soon as the shop opened he would dispatch the missing items. True to his word he did this and the items were received the day after he sent them. They even called me to say the items had been despatched. Everybody can make a mistake, but the sign of a good company is how they rectify that mistake. Power Tool Pro could not have been more helpful and they definately deserve the 5 stars that I gave them. Their customer care was second to none. I would definately recommend this company

04 April 2013

Reply from Power Tools Pro

After causing you problems first time round, incidentally caused by me personally not checking the shipment before dispatch, my mistake not the guys in the warehouse, can I thank you for still rating us with 5 stars. We are a medium sized power tool company battling against some very large national companies every day, we don’t have the large media budgets blasting the mantra out day after day but what we do have is a direct personal link with our customers. When we get it right great but just as important, maybe more, if we make a mistake we get it fixed asap. I keep reiterating to the guys and girls our customer use the tools we supply to pay the bills, it is imperative to satisfy customer requirements at the earliest opportunity is standard not the exception. Many thanks for your business and words of encouragement I hope that we can be of service to you in the future and WILL get it right first time round!!!!
Regards
Lumsden MD

Dom Purvey´s profile

profile image of Dom Purvey
Dom Purvey
Reviewer
1967
Basildon, United Kingdom

About