Instead of the Adidas Sprint Web SHORT Thight i ordered and have a mailed confirmation about I have recieved and returned two pairs of LONG thight. As you all understand this has cost me a great deal of irritation and some job. Wiggle insist on that I return the wrongly sent goods first and when they recive it they send out the new pair. That have resulted in a long time of waiting! and i haven't yet recieved the correct item.
The shoes I ordered at the same time they were "unable to supply" (ok, s***t happens) In the same email they wrote "We aim to despatch a new item to you in 2-7 days, providing our supplier still has stock available. Otherwise we will contact you again with a revised despatch date". They never contacted me. I hade to ask about it a few weak after and then got the answer "I was not aware that you required an update on these". That made me mad.
When I first tried to contact the Wiggle Customer Services i got an outo response "due to crucial system maintenance work this weekend there will be a delay with reply to your email but we aim to reply within 48 hours". After that I must say that the customer service have been helpful but they haven't offered any kind of conpensation.
I have made one other order at Wiggle.com and if I would review that order I would give them 4-5 stars but it's when thing go bad the company is put to test
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.