Daniel Lennmark´s profile

Reviews (2)

Wiggle.co.uk

In one month I haven´t recived any of the 2 products I ordered.

Instead of the Adidas Sprint Web SHORT Thight i ordered and have a mailed confirmation about I have recieved and returned two pairs of LONG thight. As you all understand this has cost me a great deal of irritation and some job. Wiggle insist on that I return the wrongly sent goods first and when they recive it they send out the new pair. That have resulted in a long time of waiting! and i haven't yet recieved the correct item.

The shoes I ordered at the same time they were "unable to supply" (ok, s***t happens) In the same email they wrote "We aim to despatch a new item to you in 2-7 days, providing our supplier still has stock available. Otherwise we will contact you again with a revised despatch date". They never contacted me. I hade to ask about it a few weak after and then got the answer "I was not aware that you required an update on these". That made me mad.

When I first tried to contact the Wiggle Customer Services i got an outo response "due to crucial system maintenance work this weekend there will be a delay with reply to your email but we aim to reply within 48 hours". After that I must say that the customer service have been helpful but they haven't offered any kind of conpensation.

I have made one other order at Wiggle.com and if I would review that order I would give them 4-5 stars but it's when thing go bad the company is put to test

/Daniel

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Daniel Lennmark´s profile

profile image of Daniel Lennmark
Daniel Lennmark
Reviewer
Male, 1980
Sweden

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