Came across them while searching for a cheap deal on Bioshock Infinite. Ordering was absolutely painless, and the site layout was clear.
With free P&P I wasn't expecting quick delivery times, compounded by the fact it was Thursday before Easter weekend, a strike was planned by Royal Mail, and that we regularly *ahem* miss deliveries at the weekend for some mysterious reason, I was surprised it did indeed turn up on the Saturday.
Not only that, but it was well-packaged (no scrimping despite the lack of postage charge).
All in all there is no way I can expect any better service at this point.
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