Klaudia Mastromà´s profile

Reviews (1)

BudgetAir.co.uk

the vacation was perfect but the flight - it was supposed to be Lufthansa quality

we are finally back from our New York Holiday after a nightmare round trip, where we booked with BUGET AIR for a Lufthansa Flight and we found out to be flying United Airlines on a really small and ugly plain for 8 hrs with the cheapest quality you can imagine: we flight separated on the way to go in our first trip outside Europe as a couple, the system online was not working when we tried to check in and the cabin crew was not able to help so we had to flight separated for 8 HRS and 30 mins, squeezed in the central row seats.

On the return we could flight together but again on a really small and cheap plain for 8 hrs. We'd like to ask for a reimbursement as we bought Lufthansa quality and we had to travel American United, a completely different level: really similar to Ryanair, we would have never bought something similar or an intercontinental round trip.

Adding a few details: cabin crew and check in ground assistant very rude and unfriendly, we'll never fly with them again, the vacation was perfect but the flight :(

04 April 2013

Reply from budgetair.co.uk

Dear Klaudia, I am sorry to hear that you were not happy with the quality of your flight on United Airlines (codeshare partner of Lufthansa). I will refer this to our Customer Services Department and they will contact you directly if they require any additional information. They will need to send your comments directly to the airline. Apologies and best regards.

Klaudia Mastromà´s profile

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Klaudia Mastromà
Reviewer
1982
London, United Kingdom

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