Joachim Björn Andersson´s profile

Reviews (2)

Pediwear Shoe Centre

cheap but slow

best prices available on the shoes. takes a few days before they actually ship the packages though. shipping cost on shoe trees that are placed inside the shoes feels like a rip off.

13 November 2012

Reply from Pediwear Shoe Centre Online

Dear Mr Andersson

We are concerned to note that you are not happy with aspects of our service - particularly as you are a repeat customer. I hope that we can restore your confidence in our company.

I note your order was placed on Saturday 13th October shortly before midday. The order was despatched the following Monday. There are no despatch services within the UK on Saturday or Sunday which will service a small business such as ours. Though of course we are sorry that your order was not despatched any sooner, we have despatched it as soon as we were able to.

We note your comments regarding the shoe tree shipping charges. On our website we state the terms and conditions under which these are supplied with specific reference to the shipping charge (http://www.pediwear.co.uk/treeoffers.php). The costs are also detailed at the point of check-out. There is no obligation to purchase the shoe tree - some customers choose not to do so.

You are receiving an item which would normally cost £26.49 including shipping for only £7.50. We do not consider this to be unfair - and we are not attempting to deceive you at any stage of the process - we know only too well the benefits of keeping our customers happy.

I very much hope that my explanation will go some way to reassure you of our intentions and why your order was not despatched any sooner.

We hope we can be of service to you again in the future.

Regards

Mike Small
Pediwear

Electrokit

Som förväntat

inga problem. Snabbt och bra packat!

Joachim Björn Andersson´s profile

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Joachim Björn Andersson
Reviewer
Sweden

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