Rob Mastodont´s profile

Reviews (2)

Just Eat


Just eat will take the payment first and then will check order availability with take away.
You might spend any amount of money without getting any food at all.
Refunds take up to 7 days. Do they even sell any food anymore?

It is you who have issues with payments, ie taking them with no prospect of order fulfilment.

I don't have a problem discussing your payment/refund policy on public forum, do you?

16 July 2013

Reply from

Hey Rob

I'm really sorry to hear your order wasn't delivered to you. If the takeaway is listed online it means the takeaway is open for delivery, the takeaways provide us with their opening/closing times and these will run automatically on the website. If the takeaway does wish to close on any particular day they must either contact us or use the online platform which we provide for them to close themselves.

If your order was accepted, but not delivered we would need to look into this. Could you email us at with your order number so we can do this for you!

Also, just to confirm when an order is initiated your bank reserves the funds from your available balance so the funds are available when due to be debited. In a case where a order is cancelled we do not capture these funds and the bank will release them back to your available balance when the authorisation expires.

Please note this will not show as a refund from JUST EAT. Time lines for the authorisation to expire depend on your bank’s policy.

Kind regards

Social Media Advisor


badly damaged parcel, never seen anything like that before

They must be proper throwing parcels around, in 5 years using different couriers never seen anything like that. Customer services rather rude, claim for damaged goods probably going nowhere by the looks of it.
AVOID, try others.
Collect plus is bad when it comes to consignments being lost, but they process claims in 7 days and you get your money back no problem. And customer service replies instantly to any queries.
Hermes can't be bothered by the looks of it, and they won't own what they lost or damaged. Waste of space

Dave found this review useful

Rob Mastodont´s profile

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Rob Mastodont
Male, 1971
United Kingdom