Mrs Ramsay´s profile

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Glad but SAD!!

I have been using ProCook Products for a long time, and always rate them VERY highly! HOWEVER, on this occasions I feel totally let down!! Not by the product itself - but by the fact that I placed my order at 8 o'clock one night, turned off my computer, and when I turned it back on first thing the next morning - I could have had my order with Free Delivery!! Naturally I phoned up, but this was indeed a waste of my precious time!! To add insult to injury - with the Easter break, my order which I had paid full delivery charges on - did not arrive till the following Tuesday!!! The pleasant delivery driver did help!! Yes, I was sent a voucher for next time, like everyone else, but I will think twice now about using ProCook again! - Not even to use this Voucher. C'mon ProCook you should treat your long standing customers better than this! Your Product is so good, I am sad to be let down by other factors!

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Mrs Ramsay
United Kingdom