I have been a TalkTalk customer for around 3 years now. I have found that the broadband connection is ok, the phone line has been ok too, although has been down once or twice. Recently upgraded to the YouView package, took in excess of 2 and a half hours on the phone to place the order, and then they sent the wrong package to me (a router instead of a YouView box!). Another 2 hours of arguing on the phone later and they have promised to send me the correct kit... I'm still waiting for it, and will call to chase every day until it arrives.
I am not surprised by this, i expected this low level of service when i first joined as the reviews all speak about the horrendous customer service. I feel sorry for the people out there who have just 'given up' trying to get over the language barrier and end up paying for a service which does not meet the consumers’ needs and subsequently they are unable to use.
While on the phone to TalkTalk customer services i kept my cool and was patient with the staff; I focused my negative energy into a formal complaint letter (which was over 2000 words long by the end of the phone call) I will await a reply ....
If i could afford to go with Sky or Virgin I would, but i cant.... like i say you get what you pay for.
T Watson found this review useful
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