Ian Johnson´s profile

Reviews (1)


Small Bunch

The flowers I ordered for my girfriend seemed to have shrunk in size from that shown on the web site and made my gift seem rather mean. Although the flowers were fresh and promptly delivered I would NOT use them again,

08 April 2013

Reply from eFlorist

Dear Ian,

Thank you for your review. We are sorry to hear of your disappointment with the size of the bouquet received.

The description you have provided does not match our expectations and we are keen to investigate further.

Whilst we allow our florists to make minor substitutions to our orders based upon seasonal availability and the stock of the florist on the day of delivery, we insist that any changes remain within the style, colour scheme and value of the items chosen by our customers. Essentially, the bouquet delivered should greatly resemble the item you had seen on our website.

From your description, this would not appear to be the case and so I hoped you may be able to provide a photo of the flowers received. This allows us to see precisely what has been delivered as well as provide far more detailed feedback to the florist involved.

To do this, simply go to: www.eflorist.co.uk/help.html. Click on the 'Email Us' icon and when the new window opens click on the email link on the right hand side of the page. Please be sure to include your order reference number and an image of the flowers if possible.

Our Customer Service team will be looking forward to assisting you with this matter.

Kind regards,

Ian Johnson´s profile

profile image of Ian Johnson
Ian Johnson
United Kingdom