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Girlznight

Appaling Customer Service - Possible Fraud

The website looked quite professional and the reviews on this site seemed good overall so I placed an order online for 140 pounds worth of goods.

However the goods didnt arrive. So after sending several emails which decreased in their politeness I eventually got a response saying I would receive the order shortly. After another week or so I started the several emails process again in order to get a response as to when my order will be delivered. This time they asked for my number so they could call me. I spoke to the part owner apparently, and he assured me I would receive the goods within a week and apologised for their lack of customer service and admitted it was appalling. After giving him the benefit of the doubt i left it another 2 weeks and still no delivery. So again the email sequence starts in order for a response, this time threatening with a VISA chargeback in order to get a refund, as they failed to issue me with one when i asked. This time they said my order would be there by friday or monday at the latest.......... the following friday I contacted VISA to get my money back which was refunded within a week.

For some reason this site has many good reviews, however please check other review sites and you will see many with the same story as me. just google girlznight reviews and check the sitejabber result.

Take my advice and stay away from this company if you do not want some serious headaches!

NOTE: After my transaction with this company my credit card details were fraudulently used online in an attempt to spend around 1000 pound. I had to have my card reissued. This was the only company i had dealt with recently. You have been warned.

Peter Mühlmannand Maria Thompson found this review useful

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Wils
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1978
s.yorks, United Kingdom

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