So we get to the desk, the agent is very nice, sets us up with our car and we go to the lot to pick it up. What do we find, a car half the size of the one we thought we booked based on the picture we were given by the web site. I realize that "or similar " means we are not getting the car pictured but this was ridiculous...We went back to the desk and showed the picture of the car we thought we booked, the agent told us that the car pictured was 4 class sizes larger than what we paid for...or similar my butt, not even close. After much complaining and begging, the agent at the desk grudgingly gave us a car 3 class above what we paid for, being March, it was probably easier to do, however, come the peak summer season, I will have to rethink booking with Auto Europe!!
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