Nigel´s profile

Reviews (2)

Trustpilot

Trustpilot

Not a credible review site for business or consumer. A huge list of consumer complaint comments about WAE removed yet again. Contact Trustpilot? I think not.

Band Shakil Hassan found this review useful

05 April 2013

Reply from Trustpilot

Hi Nigel,

Your review has not been removed. It has been reported for infringements of our guidelines. On the profile page you can see who reported it and for what reason. Trustpilot is an open platform where anyone can read and write reviews about the companies the buy from, and reporting of reviews is a method to ensure the quality of the reviews. Any consumer or company can report reviews.

One of our employees in Community Support will investigate the issue. Depending on the reason why the review was reported, we may ask you for further information via email. When the investigation is done your review will either be restored or removed permanently.

Companies can’t demand to get a review removed. It needs to go through the reporting process. We always encourage companies to submit a public answer to any negative feedback. By doing so other consumers can evaluate, who is right and wrong.

You can read more about reporting reviews here:
http://blog.trustpilot.com/reported-reviews/

I hope this explains the situation better.

Best regards,
Joakim Ditlev
Trustpilot

WAE+

Dire - complete scam

Wish I'd looked here and read their ridiculous terms and conditions before ordering.
Scam company that takes payment for goods they do not posses. Ordered on 22/03/13, paid extra for special delivery and payment taken immediately. 25mins on hold to speak to somebody. They offered store credit for the delivery charge, refused to give even an estimated delivery time. Cancel order was agreed - but quickly pointed out this would be 30 days. Still no refund - customer services will be happy to talk over you and quote ridiculous terms. Waiting for the 30 days before issuing proceedings against them.

Still no fefund .

Note all the recent negative reviews have been reported and removed

Time running out, no refund and I notice the increase in shill reviews

Justin Robsonand Customer found this review useful

Nigel´s profile

profile image of Nigel
Nigel
Reviewer
United Kingdom

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