Terry´s profile

Reviews (1)


Delivery Day wrong !!

Received an email stating that the goods would be delivered on a Thursday or Friday. Had a missed call on my mobile on TUESDAY, called the number and found the goods had already been delivered!! Then found that good ol' BIGDUG had emailed me at 00:52 on the day of the delivery giving me no notice to arrange for someone at home. GREAT DELIVERY - WRONG DAY !!

05 April 2013

Reply from Bigdug limited

Thank you Terry for taking the time to write your review,

I’m very sorry there was some confusion with the delivery date.
I can see you ordered the goods on Thursday the 28th March due to the bank holidays and the weekend the goods were then dispatched on Tuesday the 2nd April. I can see we sent a dispatch email at 4.55pm on Tuesday and delivery was made on Wednesday the 3rd at 9.50am.
The only email I can think of that you received at 00.52 would be the eta from UK mail which is an automated email.
Apologies for any inconvenience caused

Terry´s profile

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United Kingdom