Mrs E Hawkins´ profile

Reviews (4)

Utterly reliable

I'll certainly be using Serenata again when I want to send this type of gift. I can trust that the item will get there in good condition and on time.


I am often a little sceptical when ordering from this sort of site as you don't often expect good, if any, customer service. I'm delighted to report that excelled themselves. Product arrived precisely when they said it would and I was kept informed every step of the way. I won't hesitate to use them again next time I need this sort of product. Bravo!!

28 August 2013

Reply from

Hi Mrs E Hawkins

Thanks so much for your great review, and for providing your AOL order reference number!

I certainly concur that many modern companies (not just websites) feature next to no customer services. But here at we think differently. We feel that everything we do should revolve around happiness and a devotion to amazing customer service.

It's this attitude that has taken us from being a small local business, to the number one appliance retailer in the country. Yet, even with our all our successes, the best part of our day is still reading and responding to all the customer's kind enough to take the time to leave a good word for us. It really makes a difference!

I will be forwarding on your wonderful review to everyone involved in your order. I'm sure they'll appreciate the effort you have taken. If you'd like to continue your correspondence with us, please feel free to email us at

Many Thanks

Nick -

Easy Peasy!

This was the first time I've used Serenata Flowers and I was very pleased. I needed to get these flowers ordered and delivered in a hurry as I'd forgotten someone's birthday and Serenata certainly didn't let me down. It was really easy to place the order and I got communications every step of the way not only telling me that they had been delivered, but even where they had been left. Top notch!!

Pet Supermarket

What's not to like!

Order arrived quickly and was well packaged. Also the Eukanuba was quite a bit cheaper than elsewhere, although I'm not sure whether this was on special offer. Even so, when you have two dogs and want to order the big sacks of food, it's so much easier having it delivered!

Mrs E Hawkins´ profile

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Mrs E Hawkins
United Kingdom