Sarah Lowry´s profile

Reviews (1)


Waiting for delivery........

Waiting for delivery of dog kennel having read reviews on the web site looks like I took a day off work for nothing. Took my money straight away however it looks like the kennelhas not been shipped yet according to the website and I am not going to hang on the phone forever at my cost waiting for an explanation. Won't use these people again and will make sure I spread the word.


After posting on here I have to say I was contacted and the problem resolved and I am very happy with what was delivered. I was given a refund for the late delivery (though to be fair it was only a day late) which I received promptly and a follow up call was made to make sure everything was fine.

The only flaw in the ordering process is the ability to book your delivery date this should be removed as it set false expectations and when you have to wait in a whole day to accept a delivery it can result in taking a day off work for nothing. I think that they should not provide a delivery date until they know an item is being dispatched and then they will avoid all this internet negativity and customer dis-satisfaction.

Julie found this review useful

05 April 2013

Reply from

Dear Sarah

Thank you for your feedback. I have tracked your delivery and can see the item was delivered today.

I am really sorry that it arrived a day late, this was due to a courier error. I will be in touch shortly to update you in full and make sure you are happy with the goods you have received.

Kind Regards

Sarah Lowry´s profile

profile image of Sarah Lowry
Sarah Lowry
United Kingdom