I ordered 3 items. Quite simple. Oil, Oil filter and air filter for a VW Golf. They had the reg number etc via their website.
The order arrived today via their courier UPS. Superb. Opened the box, no oil ;-(
I phoned and got the "your call is important to us" bla bla "you are 6th in the que"
I thought I will wait and maybe they will send it out for next day.
I was asked to call back as they were too busy.
I didn't I hung up.
Got a call the following day appologising and to say the oil was in the post and would refund the oil and air filter cost. still waiting for the refund though
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