Margaret Matthews´ profile

Reviews (1)

eFlorist

Not as good as last time

I sent this on 27/03/2013 and went to visit on 29/03/2013 - already some of the flowers were looking a bit brown and tired - did not think this would happen so quickly, also flowers not as nice as ones seen online. I sent the same arrangement to someone else 2 years ago - much prettier arrangement and colours and flowers matched that online. Also lasted much longer. Did not feel I got value for money this time which is a shame as I have recomened you to many friends.

08 April 2013

Reply from eFlorist

Dear Margaret,

Thank you very much for your feedback. We are sincerely sorry to learn of your disappointment. The description you have provided of the flowers delivered does not match our expectations and we are keen to investigate further.

We expect our flower deliveries to arrive fresh and in great condition. The flowers should last a minimum of 7 days. However, we realise that when dealing with delicate, perishable items that some flowers may perish quicker than expected. On these rare occasions, we are quite happy to make amends. This is usually by sending out a replacement bouquet as quickly as possible at our cost.

From your description, we are concerned the flowers have not arrived in the condition we expect and so I hoped you may be able to provide a photo of the flowers received. This allows us to see precisely what has been delivered as well as provide far more detailed feedback to the florist involved.

To do this, simply go to: www.eflorist.co.uk/help.html. Click on the 'Email Us' icon and when the new window opens click on the email link on the right hand side of the page. Please be sure to include your order reference number and an image of the flowers if possible.

Our Customer Service team keenly await your response.

Kind regards,
eFlorist

Margaret Matthews´ profile

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Margaret Matthews
Reviewer
United Kingdom

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