Price good, live help good, website good .... but an unfortunate local problem relating to collection.
The last twice I've used them, the booking procedure has promised next day collection, only to be revised to a day later after I've paid. The first time I queried it on 'live help' and the operator immediately guaranteed me next day collection and was as good as his word. The second time, same thing but the (different) operator didn't seem to understand the system so well, promised to do her best, but the collection was delayed by a day.
The second operator suggested that due to my rural location, my parcel would have to be transferred from a local courier to a national one, but this makes no sense. The issue is the timing of the collection, not the time in transit. Plus I know from discussions with the collection driver that he does the run past my house every day.
Come on Parcel Hero, sort the glitch in an otherwise good service.
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