Started using Wiggle 18 months ago as back into Cycling. They are one of three companies I use. Another of which is another online only supplier and based in Belfast. The other an established cycle shop with distribution centre in Gatwick.
Wiggle have good range of products, often (but not always at the best prices) they do offer price matches, but good luck if you are in a hurry as you can only contact them by email and they can be slow to say the least. They do offer universal exporting, and positive reviews are quite often seen on their website. But I have experienced problems such as wrong goods been dispatched. Paying for next day UK delivery, for it not to happen. They offer a discount scheme, of the more you buy, the more you save. But I have found this to be false. I have Gold Level Membership status, and the prices quoted with discount are identical to what is available to any customer, including new customers with no buying status. I have emailed them asking why, but they never reply. They offer 'free, no quibble returns' but not using a very reliable service - which gets terrible reviews. When I return goods I would rather pay myself to ensure the goods arrive. So a free returns system - you get what you don't pay for! I think if you are happy with their prices, not in a rush, and appreciate that there is no customer contact centre available via telephone. Or no trade counter, and that they may send you the wrong goods, or charge you extra for priority delivery that may not arrive. Then they are an acceptable company to use. But they are not perfect, and drastically need to improve their customer service, if I am to stay a Wiggle customer.
Great reviews online. Lots of people in my cycle club chat about great deals and offers from Probikekit. Speedy dispatch times, good customer contact is all I ever here. So at some point I thought I would give them a go.
Ordered a Hornit bike horn and some energy products. By far the best prices on the internet. Probikekit came to the top of my Google search. So what's not to love?
Well ordered eight days ago, and still no order. No answer on the telephone, two phone calls lasting seven minutes each - no answer from anyone there. Two email contacts from me to then, via the customer contact section - no answer. I know I ordered just before Easter weekend, but I ordered another item from another company in Scotland on BH Monday, and received it Thursday........
I have to say I am far from impressed. What was all the hype about I wonder.
A lot of these problems and customer experiences could be improved by customer contact. There is none this week from Probikekit.
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