Dreadful service, as stated I was offline, broadband and phone for nearly 9 weeks, spent a fortune on calls, data for mobile broadband dongle and when claiming compensation none of that is taken into consideration. I have spent a good £25 on phonecalls to talktalk but they will not recompense that.
In the time I was offline I was only taken seriously when I escalated the fault after 4 weeks of nothingness! from fault report and first engineer visit it took 7 weeks for them to send contractors to dig a channel for my new underground line. then 13 days for them to"plug"it in. By the way I only transferred to TalkTalk in December!
Call centres based in India so you are lucky if you can understand any of their reps, never speak to the same person twice so you have to go through the whole rigmarole all over again. I would definitely not recommend Talk Talk and wish I had stayed with Virgin Media.
T Watson found this review useful
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