I just ordered a system from Scan's 3XS group over the easter holiday and paid the premium for guaranteed build time. When it turned out that the PSU was faulty and out of stock they gave me a free upgrade to a better model so my order wasn't delayed. The build quality is great, I couldn't do better if I had lovingly put it together myself, and it came with none of the usual bloatware you normally get installed on pre-build PC's like the Dell my in-laws purchased. I'm just hoping I don't jinx things with this review!
My previous PC came from Scan a few years back and I've had zero problems with it apart from the fact it's now so old because nothing has gone wrong with it.
I've never had to return anything to Scan or go through their customer support so I can't comment on that part of their business but personally I wouldn't shop anywhere else.
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