J Graham´s profile

Reviews (2)

Partmaster.co.uk

Delivery charge is excessive.

Following receipt of my item I wrote to Partmaster " I received my order promptly in packaging that weighed less than 100g in total and on which the Royal mail charge would be less than £1.00. You say you love feedback.
The cable I purchased was £9.99 but delivery was charged at £5.48 which in my view was unacceptably high and will certainly make me think twice of dealing with you again.
I should be interested in your justification for this extortionate charge. "
The reply I got inferred that the delivery charged included various costs which have nothing to do with delivery and should properly be included in the cost of the item..To charge 60% of the item cost for delivery does not seem at all reasonable !!

06 March 2014

Reply from Partmaster

Dear Mr Graham,

Thank you for your feedback.

Our delivery charges take into account a number of factors including insurance costs, picking and packing costs, administration costs and also the cost of sending. We try our best to provide value for money with our services and we are sorry if you feel that this is not the case.

Kind Regards
Reena

The Light Bulb Company (UK)

Prompt attention to my order

Bulbs were delivered promptly and my complaint of one which was faulty was dealt with immediately and a replacement sent.

J Graham´s profile

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J Graham
Reviewer
United Kingdom

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