DO NOT BOOK WITH RELEASE TRAVEL OR THE STAG & HEN GROUP
PLEASE TELL YOUR STORY TO WATCHDOG SO THAT OTHERS ARE PROTECTED AND MAYBE WE CAN ALL GET SOME MONEY BACK.
I booked my best friends hen do through release travel who failed to pay any suppliers. I investigated this myself before our event and in the end our accommodation was paid for but nothing else. I have not received a refund and had to pay out again for all the entertainment to make sure that the weekend went ahead as planned.
One of our suppliers confirmed that Release have now set up a new company called The Stag & Hen Group. I called this company and managed to speak to the same people I had booked with for Release and they had all my booking details in their system. I refused to get off the phone until I spoke to the Director, Daniel London. I spoke to Daniel who apologised and confirmed that I would be refunded for the entertainment they had booked. I have not received any such refund, as expected.
I hope Daniel and his team can sleep at night knowing that they have stolen thousands of pounds from people and their families.
Now however, if you call The Stag & Hen Group, the lady who answers will claim that she hasn't worked there long so doesn't know anyone's names and that Daniel London doesn't exist. I called the same number a few weeks ago and spoke to my booking agent and Daniel London so this is complete and utter rubbish.
I hope that this review will help to protect others. Thank goodness we managed to rescue our hen weekend and none of our party were any the wiser but if you want to protect yourself, do your research with your suppliers yourself. All will be very helpful and will confirm all of the above that Release are awful and The Stag & Hen Group are the same company.
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