Giles Linwood´s profile

Reviews (1)

XDP

No answer on phones, unhelpful information on website

Hi there I have been trying to ring all day and there has been NO ANSWER all day. Having read the other reviews I am now getting worried. The online tracking information does not make it clear where the package is. It seems posting on here is the only way I stand a chance of making contact with the company.

I have paid for a premium next day delivery, have someone coming tomorrow at 8 am to put the contents together in time for my daughters birthday. I would like to know please where the package is, and an eta for delivery.

Consignment number: ZDB248022512


SATURDAY 6TH APRIL 10:10AM

Hi Again,

Would really appreciate an update. Have checked the website again this morning and even though I have been told the item will be shipped on an "early" delivery today, there appears to be no sign of anything having happened?!!

Please please advise ASAP as to the status of the promised delivery. My daughters 5th birthday present is in your hands so I am counting on you!

Thank you.

SATURDAY 6TH APRIL 11:15AM

TELEPHONED YOU TWICE, BUT BOTH TIMES LINE WAS ENGAGED...TELEPHONED A THIRD TIME AND THE PHONE RANG AND RANG AND RANG AND RANG UNTIL IT JUST CUT OFF. NOW DESPAIRING AS HAVING WAITED IN ALL DAY YESTERDAY (FRIDAY) AND ALL MORNING TODAY (SAT 6TH) THE ITEM HAS STILL NOT ARRIVED. ALL THIS EVEN THOUGH LAST NIGHT WE WERE TOLD IT WAS REQUESTED FOR AN "EARLY" SATURDAY SLOT DUE TO XDP's FAILURE TO DELIVER IT ON FRIDAY.

I'VE NOW JUST CHECKED YOUR WEBSITE AGAIN TO FINALLY SEE IT HAS NOW (11:00AM) BEEN UPDATED TO "OUT FOR DELIVERY PM SLOT"...I REALLY HOPE THAT THIS PROVES TO BE TRUE AS HAVING ALREADY WASTED A DAY AND A HALF OF MY LIFE WAITING IN FOR THIS, I AM FAR FROM HAPPY.

05 April 2013

Reply from xdp.co.uk

Just heard back from the regional manager it will be delivered tomorrow, I have asked for an early delivery, Hope your daughters birthday goes well.

Giles, Ive just spoken to the regional manager who is trying to sort your delivery out so it gets there tomorrow morning. He is aware they have a problem with landline not ringing out at the depot BT are dealing with it but hasnt been sorted yet. I will be in touch when i hear anything. Regards Jennifer

Giles Linwood´s profile

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Giles Linwood
Reviewer
1970
United Kingdom

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