I have visited this music shop pretty frequently over the passed few years and whether I am buying or just browsing, everyone is always enthusiastic and happy to help.
Today though, they really did surprise me with the quality of service. I called up about 4pm looking for a particular instrument; an instrument nobody else in Birmingham had in stock. Unfortunately they didn't have it in the store but, after explaining I am pretty desperate to get it ASAP, they tried every avenue possible in order to bring me the product I asked for.
They were able to procure the drum-pad I was after and get it delivered to the store by 5pm. The amazement didn't stop there though! After calling pretty close to closing time and informing them I could even be a little after closing time, everyone seemed more than happy to stick around and take the sale after 5:30.
My service was handled primarily by Paul. Everyone was welcoming and friendly (as always) but I would like to mention him by name, as he really did more than I would ever expect in order to help me as a customer.
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