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Unfair, abusive, traumatic experience!

Last week I bought tickets to Bruno Mars concert for me and my family. We will travel to Dubai tomorrow to attend the concert on April 12. I thought I would have the tickets after I click the purchase button. But I never got the tickets. On the Viagogo website it only said that my ticket purchases were "Pending Confirmation". According to their Terms and Conditions, I should know for sure within 48 hours if i have tickets or not. Well, it has been 7 days so far and still it is Pending Confirmation. I sent them several emails but all replies were vague and unhelpful. I tried calling but nobody ever answers. I called my bank who informed me there is some unsafe activity on the credit card so it had to be cancelled. I sent an email to Viagogo to inform them of this, that it has been more than 48 hours and no confirmed ticket, so consider the order cancelled. They replied by telling me that I CANNOT CANCEL!! IN OTHER WORDS I DO NOT HAVE ANY RIGHTS!! HOW IS THIS POSSIBLE? I was not provided with the tickets within 48 hrs, and there was no payment transaction, so how can i not cancel? I have never come across this type of abuse of customer rights. I do not want the tickets! This has been traumatic experience!

Jazz Land´s profile

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Jazz Land
United Kingdom