As a company Jessops do not have a functioning complaints service in place.
Just over a year ago I purchased from them a Canon EX 430 II flash which decided to develop a fault within a couple of months of the end of its warranty. Legally even after the end of the warranty period an item may be eligible for a free repair or replacement if it can be proven that the fault is a manufacturing one. Jessops refuse to abide by the Sale of Goods Act and can only offer me a repair which costs as much as a brand new flash. I cannot communicate with their Head Office as a central Customer Services centre does not seem to exist. Their website states that all faults should be discussed with their store staff. Their store staff have been instructed to offer nothing but a repair at a charge and deny any knowledge of the Sale of Goods Act. Catch 22 comes to mind!
I feel that legal action is the only way to get Jessops to mend their ways. When every other company out there is focusing on customer relations and customer service, Jessops are only interested in our cash and not in our custom.
I ordered a battery grip from Simply Electronics during the recent big freeze. I placed the order on the Sunday and despite the bad weather it was delivered on the Thursday. I had emails from them updating me on the progress of my order, and even asking me to let them know if the item has been received as expected. I thought that the email asking me to confirm the receipt of the item was a good idea as things could have gone wrong with the delivery because of the weather. I also seemed to be dealing with one person which made the service more personal. What made the experience even better is the fact that they offered the best price for the battery grip - cheaper than Amazon, and the delivery was also free!
I would use them again.
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