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I ordered & received my Asus netbook in May 2011 - all fine. In January this year (20 months later) it stopped working. Got a report from an independent repairer - motherboard failure of some sort, would cost at least £100+ to repair. I vaguely knew that a laptop should last longer than this (Sales of Goods Act) and contacted Laptops Direct re a repair or replacement - 'item should be of satisfactory quality and last a reasonable length of time', ie not 20 months. LD replied & continue to reply, that, according to the Sales of Goods Act, I must prove that the fault was inherent in the item at the point of sale - obviously impossible and I have been advised that if no mis-use, it is implied that the fault must have been there. Very slow to reply - first contacted them in February and have now received 3 letters, and speaking once to the Customer Service team, quite clear that he had no idea what he was talking about (Jason) - and told me to do what I liked. I am planning to take them to the Small Claims Court which I have been told can be done online for a small fee (£25) in my case. If anyone has already done this, I would be most interested to hear the result.

Ollie Maule´s profile

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Ollie Maule
London, United Kingdom