Went to the Norwich branch yesterday, My son wanted a portugal football shirt. He had money to spend as it was his birthday a couple of days previous. Found one in his size so he was chuffed. Went to the till and asked if he could have Ronaldo and number 7 printed on it but in the Great Yarmouth branch as that is where we are from. 'Yes, no problem, just keep your receipt' came the reply from the assistant. So, one very happy little boy now as we pop over to Great Yarmouth to get the shirt printed......... The yarmouth assistant first says, are they premier league'? Not a good start! I then said no they are a national team. We can only print premier league she replies.I asked why and got a 'don't know' reply. I told her that Norwich had said it was fine and we wouldn't have bought the shirt if couldn't have been printed. 'Nothing we can do' came another reply. I asked to go and see what the manager can do. She did and returned with the ' nothing we can do' answer. Cannot refund in full as the shirt is not faulty, offered a credit note. That is useless I told her, my son only wants a portugal shirt with Ronaldo on and you can't supply that so what do you think he's going to do with a credit note??? 'Sorry, nothing we can do' came the reply again. I was absolutely disgusted and walked out on the basis that I would complain to head office, however, I can't find a telephone number for it.... Now absolutely fuming. So, BEWARE, THE STAFF DO NOT KNOW WHAT THEY ARE DOING, THEY ARE RUDE AND UNENTHUSIASTIC AND THE MANAGERS DON'T GIVE A SHIT!! I now have one very upset and dissapointed 10 year old Ronaldo fan who has spent his birthday money on a shirt that don't mean anything to him due to the imcompetance of the shop staff!!!
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