Purchased several items from Victoria Plumb, one of which was a shower enclosure. When the shower was fitted it was apparent that a strip that stops water going over the threshold of the shower didn't fit correctly. I don't know if it was sent this way or if the fitter mistakenly cut it, however I would have hoped that VP could send spares even if I had to purchase them. When I called to enquire about a replacement part I was told to go to Homebase! Bearing in mind this component is a proprietary extruded aluminium curved strip, not an off the shelf item, I couldn't believe what I was hearing. Several phone calls and emails later and basically they weren't interested. Even emailed the MD and didn't get a response. I also purchased a tap from them that has turned out to be faulty and leaking from within the body of the unit, Im not going to waste my time trying to get a replacement from them as I expect to get a similar response. Beware of buying from VP as you once you have paid for your stuff they simply aren't interested.
Good web site, helpful staff, 3rd party delivery company they used were useless. Still waiting for explanation why delivery was originally a day early and then a day late?!?
Miss Samantha Hobson found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.