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Reviews (1)

Poles & Blinds

good company - nice people - bad bad product

I bought three curtain brackets - which were badly designed - a job that should have taken 30 minutes took more than three hours due to having to improvise when putting brackets together

08 April 2013

Reply from polesandblinds.com

Dear Mr Macrae,

Thank you for your feedback.

I’m sorry you had trouble with your 25mm Diva brackets, if they were unsuitable we would have happily had them back (as long as you hadn’t fitted them), or if faulty we would send you replacements.

The bracket is simply designed to wall fix a 25mm diameter curtain pole; there shouldn’t be any reason you would have to improvise to make them work unless you’re using them for a purpose they are not designed for. We have detailed descriptions on each product page, as well as a team of trained staff either on the phone or the live chat who would be able to advise you on the best products to suit your needs if you get stuck.

Many thanks,
James

alex macrae´s profile

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alex macrae
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United States

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