Greame rutherford´s profile

Reviews (1)

Optical Express

constantly ignored and have been defrauded of money, would not recommend to anyone

At the time of my consultation my girlfriend was in getting here eyes done. I agreed to go ahead with treatment on the next Friday based upon the price I did pay and that myself or my girlfriend would receive a 300 pound referral free after the treatment. I asked for some written confirmation of this but the sales advisor said there was nothing to go along with referral and would just receive cheque in the post a month after treatment.

Went ahead with treatment. My girlfriend had problems with her vision after treatment and with severe dry eyes. We could not get through to the branch and the call centre just kept transferring calls and leaving to ring out. When we did get through they refused to see her and eventually she had to just go to the branch and cause a scene when someone would finally see her.

Regarding the referral fee every time I've been in for check ups we have been promised this is on its way. Every time I phone up head office they say that we do not qualify for the fee as my girlfriend was getting treatment on same day etc etc. Unfortunately you're employee was fully aware of this and I only agreed to treatment on this basis and have promised the cheque was on its way every time we have been in. On my final check up Ispoke to the manager and an employ ye wrote on signed paper that the cheque would be posted within 2 weeks.

I finally phoned head office again months later explained the whole thing and the whole terrible experience. The girl on the phone explained she would speak to a manager and phone me back. I said to her since my treatment that no one from you're company had ever returned a call she assured me she would resolve and phone the next day. This was over a month ago and no cheque and no phone call.

My next step will be court. I have already told several people in my office to use anotherprovider after our hurrendous experience. You have defrauded me of 300 pounds. I have bought glasses and contact lenses from you for years, received a,l the friendly service in the works in run up to treatment. After treatment we were treated like idiots and I would not recommend you're criminal dishonest firm to any one.

So there's your review. No one I have shared my experience with has spent money with you're company since.


Ellen found this review useful

08 April 2013

Reply from Optical Express

Hi Greame,

A member of our Customer Care team has tried to contact you this morning but has been unable to get through to you. They have left a message for you. I would appreciate if you could contact them so that we can discuss this with you directly.


Lynsey Shaw
Head of Customer Care

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Greame rutherford
United Kingdom