I ordered two Joules jackets one for myself, the other for my daughter. They arrived next day as promised. My daughter decided that hers did not suit her, I contacted Customer Services and spoke to a v. helpful member of staff who advised me on returning. Within a couple of days of returning the jacket I had an e-mail to confirm a refund.
It was a pleasure to deal with this company, I would certainly recommend them and will use them again in the future.
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